Technical Support:
For the plants or process equipment we install, certain equipment- and process-based technical support requests may arise after the sale. Our technical support team evaluates these requests as quickly as possible and plans to provide the necessary support either remotely or on the customer site.
Service:
We provide predictive maintenance and service to our customers, allowing intervention before faults occur. Through inspections and diagnostics, procedures are performed to extend the lifespan of your equipment and plants while preventing unexpected costs.
The ERMAC service team works to help you establish a sustainable investment over the years.
Spare Parts:
Before or immediately after installation, we provide our customers with spare parts lists. According to customer requests, the spare parts required for equipment and processes are supplied after production and procurement stages. Once the installation of committed projects is completed, a planned maintenance schedule determined by ERMAC is provided to the customers.
When we install a plant or process equipment, we guarantee free maintenance services for a specified period. Group leaders from our technical team, which is on duty 24/7 only for service and maintenance, remind customers of necessary spare part replacements and routine maintenance even if no failures occur.
Continuous Maintenance and Service Agreements:
Our customers receive first-hand, guaranteed service and maintenance. All spare parts and equipment for the process plants of our customers are supplied by us. Our continuous maintenance and service team intervenes with problematic equipment within the committed time, resolving issues quickly. Through periodic site visits, regular reports are provided to customers for process improvement and updates.